Datasnipper

How to switch to cloud collaboration /
how to enable cloud collaboration suite

How to Enable Excel Online (Cloud Collaboration Suite)

Resolve common issues with DataSnipper — installation, co-authoring, OCR, and licensing

Troubleshooting

Find which version of DataSnipper you're running — required for troubleshooting with support or IT.

How to check the version of DataSnipper

Find which version of DataSnipper you are running.

The DATASNIPPER ribbon has disappeared from Excel. Follow these steps to get it back.

How to Re-enable DataSnipper in Excel

How to locate and export your DataSnipper log file to share with support or IT.

Where to find the DataSnipper log file

Common DataSnipper issues — ribbon missing, version checking, log files

General

Resolve missing document errors and sync issues when co-authoring with DataSnipper.

Co-authoring - Troubleshooting

Understand how document embedding and CustomXML work in co-authoring sessions.

How does co-authoring with DataSnipper work?

The complete setup guide for a smooth co-authoring experience in DataSnipper.

Step-by-Step Guide for Co-Authoring

Troubleshoot co-authoring issues — missing documents, sync problems, best practices

Co-authoring

Fix greyed-out Recognize Text buttons, failed OCR, and documents with no extracted text.

How to resolve non-working OCR (Text Recognition)

Verify DataSnipper is installed correctly and OCR is working after installation.

How to validate DataSnipper and Text Recognition (OCR)

Resolve OCR issues — greyed out button, failed recognition, validation steps

OCR (Text Recognition)

Users not receiving sign-in codes after enabling User-Level License Management.

Troubleshooting User Login and Verification Code Issues

Fix License has expired errors caused by wrong license keys or blocked communication.

How to resolve Expired License messages

Resolve license issues — expired messages, login codes, allow-listing

License

Create a custom design with text, images, and links

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