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How to resolve Expired License messages

Fix License has expired errors caused by wrong license keys or blocked communication.

Overview

If an incorrect license key is used, or communication is blocked to the DataSnipper license server, users may see a "License has expired" pop-up message. Though DataSnipper is a locally installed application, internet communication is required to validate your license.

Step 1: Allow-list the DataSnipper license server

If you are using a firewall, check that the DataSnipper license server is accessible. Open Windows PowerShell and run:

Invoke-WebRequest https://license.datasnipper.com/api/tokens/new -Method POST

If correctly allow-listed, you will see a successful response. If not, your environment needs to be configured to allow DataSnipper to communicate. Direct your IT team to our network configuration guide.

Step 2: Check that the correct license is being used

If the expired license error appears for only one or a few users, the wrong license was likely deployed to those machines. To fix this:

  1. On a computer where DataSnipper is working, browse to C:\Program Files (x86)\DataSnipper.

  2. Open the license.txt file and copy the full content (ensure no extra spaces or line breaks).

  3. Open the license.txt on the non-working machine and replace its content with the copied text. Save the file.

  4. Restart Excel and click About in the ribbon to reset the license.

Still having issues?

Uninstall DataSnipper on the affected machines and reinstall using the link provided by your Customer Success Manager. If the issue persists after reinstalling, please reach out to the DataSnipper Support team.

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