Overview
If you have enabled User-Level License Management but users are not receiving the sign-in email with the verification code, follow the steps below.
Pre-requisites:
Users must have DataSnipper version 6.1.13 or later.
User email is correctly added to the Company Dashboard.
Step 1: Whitelist the sender email
Whitelist [email protected] — this is the address that sends the sign-in code. It may be marked as spam or blocked by your email filter. Also check the spam/junk folder.
Step 2: Whitelist the DataSnipper API
DataSnipper requires connectivity to: api.datasnipper.com
Check if the endpoint is accessible using the ping command and whitelist it if needed. If still not accessible, it may be blocked by company geo-blockers — this endpoint is located in the Netherlands.
Step 3: Unblock the sign-in URL
During sign-in, DataSnipper opens the following URL in a new window. If it is not accessible, the user cannot request a verification code:
api.workos.com
Ensure both URLs are allow-listed in your network/firewall configuration.