DataSnipper stores private logs locally on your computer. The program-related information in them helps us understand technical issues. Please follow the instructions for the version of DataSnipper you are using.

Navigate to Learn > About in the DATASNIPPER ribbon within Excel. This presents information about your license, version, and includes an option to Save log file.

Open Windows Explorer and paste the following address into the address bar:

You're looking for a file called DataSnipper-log.txt, stored in the DataSnipper App Data folder for the current user. Provide this log to DataSnipper support when requesting help.

The log contains information about DataSnipper's activity and performance. If you are having issues with a DataSnipper feature, a message may be available in the log with more detail about the nature of the issue. This can be useful for IT teams when ensuring services like DataSnipper Text Recognition are communicating properly.